Service
Parts
Troubleshooting
Frequently Asked Questions
Troubleshooting: BLU Prep Tables
Troubleshooting: BLU Prep Tables
 Options
  1. Under Warranty – Contact Kairak and place a service call request at (800) 833-1106. Model and serial number must be supplied at the time service is called in.
  2. Out of Warranty – Contact your local service agent.



SYMPTOM POSSIBLE CAUSE RECOMMENDED ACTION
Unit doesnt run » No power to unit
» Plug in unit and check circuit breaker
» Main power switch in OFF position
» Remove louver panel, reach inside compressor compartment and flip switch to ON position
Cabinet not maintaining temp (base cabinet warmer than 41ºF)
 
» Base cabinet overloaded with warm food product (food temperature above 41ºF)
» Remove warm food product and replace with properly chilled product (food must be colder than 41ºF before placement into base cabinet)
» Door gasket not sealing properly
» Replace door gasket
» Air filter dirty
» Clean or replace air filter
» Condenser coil dirty
» Clean coil
» Inadequate air circulation due to product loading
» Shift pans/boxes to create clearance for air circulation
» Circulation fan faulty
» Check fan connections and replace fan if necessary
Prep top not maintaining temp (chiller plates (liquid temp) warmer than 35ºF) » Prep top overloaded with warm food product (food temperature above 41ºF)
» Remove warm food product and replace with properly chilled product (food must be colder than 41ºF before placement into prep top)
Chiller plates are coated in water and/or ice (thin layer) » Normal operation » No action required. Condensation on the chiller plates will occur in most kitchen environments. Occasionally, a thin layer of ice may develop for a short period of time.
Chiller plates develop thick (1/8" or more) layer of ice » Control board set below standard factory settings
» Adjust control board to factory settings
» Excessive compressor runtime
» Clean filter and clean condenser coil if necessary
Pans don't fit in prep top » Incorrect pan model
» Check model specs for a list of compatible pans
Clean water is dripping from unit » Catch pan is overflowing or missing
» Clean and replace catch pan in channel lovated underneath the prep table base, ensuring that the pan reaches the drain lines in the back of the cabinet.